Terms of Service

Welcome to Bliss by Swan.

These Terms of Service apply when you visit or make a purchase from blissbyswan.com. By using our website or placing an order with us, you agree to these Terms.

Throughout these Terms, “Bliss by Swan”, “Bliss”, “we”, “us” and “our” refer to Bliss by Swan Pty Ltd.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Products and Website Information

We do our best to make sure our puzzle descriptions, images, prices and availability are accurate and up to date.

Colours may appear slightly different depending on your screen or device.

Occasionally, errors or omissions may occur. If we discover an error that affects an order you have placed, we’ll contact you as soon as reasonably possible to resolve it.

Orders

When placing an order, please make sure the information you provide, including your email and delivery address, is complete and accurate.

We may cancel or refuse an order where reasonably necessary, including because of a payment issue, suspected fraud, stock error or obvious pricing error.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.

If you need to change or cancel an order, please contact us at hello@blissbyswan.com as soon as possible. If your order has not yet been dispatched, we’ll do our best to help.

Prices and Payment

Prices on our Australian store are displayed in Australian dollars (AUD) unless otherwise stated.

For international customers, prices may be displayed in a local currency depending on your location and our website settings.

Available payment methods are shown at checkout.

Prices and promotions may change from time to time, but changes will not affect an order already accepted, except where there has been an obvious pricing error that we contact you about.

Availability

All puzzles are subject to availability.

We do our best to keep our stock information accurate, but occasionally a puzzle may become unavailable after an order has been placed.

If this happens, we’ll contact you and offer an appropriate solution, including a refund for any unavailable item.

Shipping

Shipping options, charges and available delivery estimates are shown at checkout.

Please make sure your delivery address is correct before placing your order.

Further information about dispatch, delivery, international orders and customs is available in our Shipping Policy.

Returns, Faults and Missing Pieces

Our Refund & Returns Policy explains our change-of-mind returns and what to do if your puzzle arrives damaged, faulty, incorrect or with a piece missing.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a replacement, refund or other remedy under the Australian Consumer Law.

Nothing in these Terms or any Bliss by Swan policy limits those rights.

Intellectual Property and Artist Artwork

The Bliss by Swan name, branding, logos, website content, photography and other original Bliss by Swan material are owned by or licensed to Bliss by Swan Pty Ltd, unless otherwise stated.

Our puzzles are created in collaboration with independent artists.

Artwork featured on our puzzles remains the intellectual property of the respective artist or rights holder, unless otherwise expressly stated.

Bliss by Swan branding, puzzle artwork, product photography and other content from our website must not be copied, reproduced, modified or used commercially without permission from the relevant rights holder.

Third-Party Links and Services

Our website may contain links to or use services provided by third parties, such as payment, shipping and social media providers.

Independent third-party websites and services may have their own terms and privacy policies.

Liability

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

To the extent permitted by law, Bliss by Swan is not responsible for loss caused by circumstances outside our reasonable control.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business or legal requirements.

The current version will be published on this page.

Governing Law

These Terms are governed by the laws of New South Wales, Australia, subject to any consumer rights that apply to you under applicable law.

Contact Us

If you have any questions about these Terms or an order, please contact us:

Bliss by Swan Pty Ltd
Email: hello@blissbyswan.com
Website: blissbyswan.com

Last updated: September 2026